Shipping policy

📦 Pebble & Wick Shipping Policy

🌿 Processing Times

All orders are hand‑poured, packed with care, and dispatched within 2–4 business days.
During busy periods or new collection launches, processing may take a little longer — but we’ll always keep you informed.

 

🚚 UK Shipping

We ship across the UK using trusted delivery partners.

• Standard Delivery: 2–4 business days after dispatch
• Express Delivery: 1–2 business days after dispatch
• Shipping costs are calculated at checkout based on weight and location.

You’ll receive a confirmation email once your order is on its way.

🎁 Local Delivery / Collection 

If you offer this, here’s a line you can include:
Local collection in Brighton & Hove may be available for certain dates or events. Details will appear at checkout when offered.

💛 Packaging

All orders are wrapped with intention using eco‑conscious materials wherever possible.
We aim to protect your items while keeping our footprint gentle.

🔄 Order Changes & Address Updates

If you need to update your shipping address or make a change, please contact us as soon as possible.
Once an order has been dispatched, we’re unable to amend it.

📬 Lost or Delayed Parcels

If your parcel hasn’t arrived within the expected timeframe, reach out to us and we’ll help investigate.
While we can’t control courier delays, we’ll always do our best to support you.

💔 Damaged Items

If your order arrives damaged, please email us within 48 hours with photos of the packaging and item.
We’ll arrange a replacement or refund where appropriate.